PRIVACY POLICY
Last updated: September 29, 2026
Lightvea ("Lightvea," "we," "us," or "our") operates lightvea.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or make a purchase, how we use it, and the choices you have.
INFORMATION WE COLLECT
Information you give us:
- Name, email address, phone number, shipping and billing address
- Payment information (processed securely by our payment providers; we do not store full card numbers)
- Messages you send us, reviews you submit, and your email sign-up
Information collected automatically:
- Device and browser information, IP address, and general location
- Pages you view, links you click, and how you interact with the Site
- Information collected through cookies, pixels and similar technologies
HOW WE USE YOUR INFORMATION
- To process, ship and deliver your orders
- To send order confirmations, shipping updates and customer support replies
- To process refunds and prevent fraud
- To send marketing emails or texts if you've opted in (you can unsubscribe anytime)
- To improve the Site, our products and your shopping experience
- To show you relevant ads on platforms like Facebook, Instagram and TikTok
- To comply with legal obligations
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share it only with service providers that help us run our business, such as:
- Our e-commerce platform (Shopify)
- Payment processors
- Fulfillment and shipping partners
- Email and SMS marketing providers
- Analytics and advertising partners (such as Meta and Google)
We may also share information if required by law, to protect our rights, or as part of a business transfer.
COOKIES AND TRACKING
We use cookies and pixels (including the Meta Pixel) to keep the Site working, remember your cart, understand how visitors use the Site, and measure and improve our ads. You can control cookies through your browser settings. You can also manage ad preferences through your Facebook, Instagram and Google account settings.
MARKETING
If you sign up for emails or texts, we'll send you updates and offers. You can unsubscribe at any time using the link in any email or by replying STOP to any text. Message and data rates may apply.
YOUR RIGHTS
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct or delete your information
- Opt out of targeted advertising or the "sharing" of your information
- Opt out of marketing messages
To make a request, email support@lightvea.com. We'll respond within the time required by law. We won't treat you differently for exercising your rights.
DATA SECURITY
We use reasonable safeguards to protect your information. No website or online transfer is 100% secure, but we work to protect your data.
DATA RETENTION
We keep your information only as long as needed to fulfill orders, provide support, meet legal and tax requirements, and resolve disputes.
CHILDREN
Our products are intended for adults 18 and older. We do not knowingly collect information from anyone under 18.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
CONTACT US
Questions about this policy? Email support@lightvea.com.