SHIPPING POLICY
Last updated: September 29, 2026
FREE US SHIPPING
Every Lightvea order ships free within the United States. No minimum order.
PROCESSING TIME
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.
DELIVERY TIME
Once shipped, most orders arrive within 5–10 business days. Delivery times are estimates and aren't guaranteed. Carrier delays, weather and high-volume periods can occasionally add extra time.
ORDER TRACKING
As soon as your order ships, you'll receive an email with your tracking number. Tracking may take 24–48 hours to update after you receive it.
WHERE WE SHIP
We currently ship to addresses within the United States only, including P.O. boxes and APO/FPO addresses.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. If you notice a mistake, email support@lightvea.com within 12 hours of placing your order and we'll update it. We're not responsible for orders shipped to an incorrect address entered at checkout, but we'll always do our best to help.
LOST, DAMAGED OR MISSING PACKAGES
If your tracking shows no movement for 10 business days, your package is marked delivered but you haven't received it, or your order arrives damaged, email support@lightvea.com with your order number. We'll send a replacement or issue a refund.
QUESTIONS
Email support@lightvea.com and we'll get back to you within 24 hours, Monday–Friday.