Last updated: September 29, 2026
At Lightvea, we want you to love your routine.
To request a refund, email support@lightvea.com with:
- Your order number
- The email address used to place the order
- A short note on why you'd like a refund (this helps us improve)
Once your request is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to show on your statement.
DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, leaking, defective or incorrect, email support@lightvea.com within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer.
LOST PACKAGES
If your tracking shows no movement for 10 business days, or your package is marked delivered but you haven't received it, email us and we'll help you locate it. If it can't be found, we'll send a replacement or issue a refund.